New guide on contractual practices for travel chains published – acting on someone else’s behalf possible as of 1 January 2019

Published 20.12.2018

One of the aims of the Act on Transport Services is to enable one-stop shop solutions for travel chain purchases. Mobility service providers are required to provide open access to their sales interface for integrated mobility services offering travel chains. Furthermore, operators maintaining customers’ user accounts are obliged to open up their interface to enable acting on someone else’s behalf.

A code of conduct assisting service providers in concluding contracts on travel chains was published in late 2017. The new code of conduct covers not only booking single tickets and single trips but also acting on someone else’s behalf. The provisions on acting on someone else’s behalf will enter into force on 1 January 2019.

When acting on someone else’s behalf, a customer account in one mobility service can be linked to services provided by another company, allowing customers to make effective use of different seasonal and discount products by the mobility service provider, for example. A condition for acting on someone else’s behalf is that the procedures for identifying passengers who purchase and use mobility services are sufficient.

The code of conduct addresses issues that the service providers should take into account and agree on to enable the provision of travel chains and make passengers’ customer experience as smooth as possible, also in the event of incidents. The code of conduct is a recommendation, not an agreement template. It has been prepared in a joint effort by the Finnish Communications Regulatory Authority (FICORA), Transport Agency, Transport Safety Agency (Trafi), and service providers.

Lippu project report on contractual practices for travel chains defined in the Act on Transport Services [pdf, 2 MB] (in Finnish)

More information about the Lippu project

Further information:

FICORA, Timo Leppinen, Project Coordinator tel. +358 295 390 572

Trafi, Jussi Aholainen, Legal Adviser, tel. +358 295 345 466

Transport Agency, Juuso Kummala, Head of Unit, tel. +358 40 770 9905

Key words: Information security , Availability , Functionality , MaaS , Ticket system , Travel chain , Travel status , Guidelines , News

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